Welcome to the BRM Listener Service Center
 
Thank you for your interest in our service, we will do our best to assist you in solving your audio technical problems.  Please review our listing of potential listener technical difficulties below to see if your issue can be resolved in a few quick steps!



PC BASED TROUBLE-SHOOTING TIPS

Basic Terms & Definitions

Basic System requirements for utilizing Windows Media Player

Do you have the latest "free" edition of Windows Media Player?

Is your operating system up to date?

Are you having trouble streaming when using Internet Explorer browsers?

What do you do if your audio is choppy and sometimes cuts out?

Does your Windows Media Player stop in the middle of set-up mode?

Does your computer ask for your e-mail address and information while you listen to Windows Media Player?

Do you have the latest version of your browser?

Do pop-up blockers stop your player from opening?

Does your Mozilla browser sometimes crash after exiting Windows Media Player?

Troubleshooting Windows Media Player error codes

Are you using the most current drivers for your audio and video cards?

Setting up Windows Media Player to use a web proxy.

Using Windows Media Player with Netscape.

Does your Windows Media Player sometimes pause or refuse to play?

Do you have problems getting your audio and video to play together?

Is Windows Media Player your default player?

Does your player keep crashing?

Has your radio tuner feature on your Windows Media Player disappeared?

Adjusting the contrast of the text in your Windows Media Player.

Changing the location of your Windows Media Player installation.

Disabling the auto-upgrade feature.

Removing Windows Media Player from your computer.

Does your Windows Media Player stop when running in full screen mode?

Does your Windows Media Player act as if you are always off-line?

Is there a loud "humming" sound coming from your speakers when you use Windows Media Player?

Stopping popup windows from opening every time Windows Media Player is used.

How to remove files played information.

Changing the "skin" of your Windows Media Player.

Changing the visualizations of your Windows Media Player.


 MACINTOSH TROUBLE-SHOOTING TIPS

Hardware needed to run Windows Media Player on your Mac system.

Download Windows Media Player instructions for Mac here.

What to do when there is no sound.

What to do when the volume is too low.

What to do for poor sound quality.


If these links do not address your specific problem, Click Here for further assistance.